Refund policy
1. Returns
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Your satisfaction is our priority. If you receive a defective, damaged, or incorrect product, you can contact us within 7 days of delivery.
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To initiate a return, please provide your order number and product details.
2. Refunds
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Once the returned item is received and inspected, we will notify you about your refund status.
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Refunds will be processed to the original payment method. Processing may take 3-7 business days.
3. Non-Returnable Items
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Personalized items or items that have been used cannot be returned.
4. Exchanges
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If the item is defective or incorrect, we offer replacements (subject to stock availability).
5. Shipping Costs
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If the return is due to our error (defective/wrong item), we will cover the shipping cost.
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If the return is due to your preference, the customer is responsible for shipping costs.
6. Contact Us
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For any return or refund inquiries, please contact us:
- Facebook: https: //www.facebook.com/Decora
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Instagram: _shopdecor.pk